Common Questions about Shores Vacation Rentals

Commonly Asked Questions:

Where do we check in?     You will receive an email 10 days before arrival letting you know if you check in at the property or check in at the Shores Vacation Rentals office in downtown South Haven.

When do we check in?
     Normal check in time begins at 3 PM Eastern time. Your check in email will give you after hours check in instructions.

What information do we need for check in?     Bring a copy of your check in email.  It is not required for check in unless you made a last minute reservation.  We only ask the last name that the reservation is booked under and the property name. Any member of your party can check in for the group.

Why do I need a copy of my reservation?    Your reservation confirmation contains information specific to the property such as door codes, internet access, parking information etc.

Can we check in early?
     When available, we offer check in at Noon for 20% of the daily rent. We generally, don't know whether an early check in is possible until two days before your arrival. Please call us then.

What time is check out?
     Check out time is 10 AM sharp Eastern time. The housekeepers will arrive promptly.

What do we need to do for check out?
     We make it really simple. Make sure your trash is out, your dishes are clean and the property secured. If you checked in at the office, return the keys to the Shores.

Can we check out late?
     When available, we offer a late check out of 6 PM for 35% of the daily rate. Please check with us close to your arrival date and we'll let you know if late check out is possible.

How does payment work?     We will require payment of half of your reservation total at the time of booking on a credit card. If you would rather pay with check we can use the credit card to hold the reservation while you send a check to us. Your final balance is due 45 days before you arrive and we will automatically charge your credit card for this amount unless you make other arrangements with us.

What if we need to cancel?
     We try to rebook the dates you reserved so you don't forfeit payments made before you cancel. We strongly urge you to purchase travel insurance to protect yourself in case something comes up and you can't make it.

Do we have to rent for a full week?     We have many properties that will rent for less than a week, with a three night minimum in the summer and two nights in the spring, winter and fall.  Enter the dates you're interested in and the website will give price available properties. Some properties aren't available for less than week unless the reservation reserved after April 1.

What is provided in my vacation rental?     In the kitchen you will have cookware, bakeware, utensils, dishes, silverware, dish cloths and dish towels plus standard appliances like a toaster, twelve cup coffee maker and microwave.  Grilling tools and propane are provided - charcoal and firewood should be brought along or purchased locally.  Dish detergent, hand soap, paper towel, coffee filters, kleenex and bath tissue are stocked, as well as laundry soap & dryer sheets for any in-home washer & dryer.  An iron, ironing board and hairdryer are also provided.  Your home will have one bath towel & one washcloth per person (based on the maximum occupancy) and each bathroom will have two hand towels. Please plan on bringing your own beach towels, beach gear, and personal toiletries.