Competitive Management Fees
- 25% management fee offers unmatched value in our area.
- Laundry and linen fees are fully covered by SVR.
- Guest Supplies Included: All homes are stocked with essentials like dishwasher pods, laundry pods, trash bags, and more—at no cost to the owner.
- Premiere Home Perks: Guests receive gift baskets with Michigan-made snacks, bottled water, and coffee. Pet-friendly homes also include dog treats and a gift certificate to Decadent Dogs.
Comprehensive Marketing and Revenue Strategies
- Dynamic Pricing: Managed by a professional revenue manager to optimize rates year-round.
- Targeted Digital Marketing: Biweekly email campaigns, SEO optimization, Google AdWords, and Facebook Ads.
- Extensive Listing Management: Professional photography and keyword-rich copy for maximum visibility on our website, Airbnb, and VRBO.
Enhanced Guest Experience
- 24/7 guest support, concierge-style services, and easy text messaging for seamless communication.
- Personalized reservation team to match guests with the perfect rental.
- Past guest campaigns to encourage repeat bookings.
Owner Resources and Suppoort
- Transparent Reporting: Monthly owner statements, annual tax forms, and year-end summaries.
- Online Portal: Book your own stays, view reservations, and track financials in real-time.
- Hands-on Local Team: Supported by strong professional vendor partnerships to keep yourproperty in top condition.
Comprehensive Property Care
& Design Services
The Turnover Team: Keeping Your Home Guest-Ready
- Ready Updated cleaning standards in the wake of COVID-19. Property thoroughly cleaned and inspected after every departure.
- Housekeeping Coordinator: Hires and trains housekeepers, local vendors, and inspectors to ensure the highest quality.
- Professional Cleaning Services: Weekly, deep spring cleaning, and post-construction cleaning.
- Owner Stay Flexibility: Cleanings after owner stays are charged by the hour, so you can enjoy your time and leave as little or as much as you like for our team to handle.
The Caretaker Crew: Protecting Your Investment
- Quick response to owner and guest concerns.
- After-hours emergency availability.
- Discretionary authorization for small repairs and inventory replacements.
- Maintain in-house stock of inventory replacement items.
- Troubleshoot issues before hiring contractors.
- Seasonal Services: Winterization and de-winterization upon request.
- Annual safety inspections and reporting for peace of mind.
Reinvest with Confidence: Design & Improvement Services
- Services End of Season Reporting: An in-depth look at the most profitable ways to reinvest in your property during the off-season.
- Complimentary Property Evaluation: Includes a long-term plan for strategic reinvestment.
- Vacation Home Designer: Available to help you WOW your guests with thoughtful design enhancements that elevate your property’s appeal and value.
The Shores Guest Experiences
Designed for Memorable Stays
Our commitment to exceptional guest service is what sets Shores Vacation Rentals apart. With a comprehensive approach to guest communication, 24/7 support, and a local team of Vacation Gurus, we ensure every stay is stress-free and unforgettable. Here’s what makes us stand out:
Real-Time Booking & Communication
- Guests have access to a web-based reservation system with real-time availability, automated responses, and easy online booking.
Guest Portal & Local Guides
- Guests receive all relevant rental details and local recommendations right on their phones, including tips for dining, activities, and events.
Text Messages for Convenience
- Quick SMS communication makes it easy for guests to reach us for any needs or questions.
Emergency Service & High Safety Standards
- Our team is available 24/7 to handle emergencies and ensure guest safety, with updated cleaning protocols and safety measures.
Personalized Support from Vacation Gurus
- Our knowledgeable local staff are here six days a week to assist with reservations, provide recommendations, and even arrange special experiences.
Let us handle every detail, so your guests leave with lifelong memories-and can't wait to return.
Financial Arrangements
Transparent & Fair
We believe in providing a clear and straightforward structure for financial arrangements. Below is a summary of what guests, homeowners, and Shores Vacation Rentals are responsible for, so you always know where your investment is going.
Guests pay:
- Nightly Rental Rate
- Cleaning Fee (including Quality Inspection)
- Booking Fee & Contents Coverage (contents coverage up to $25,000)
- Applicable Taxes
Owners pay:
- 25% Commission
- Spring Cleaning & Inventory Count
- STR Permit
- Maintenance Expenses
Shores Vacation Rentals Covers:
- Local STR Advocacy: Actively protecting your interests in the community.
- Linens, Laundry, and Supplies Expenses: All guest supplies and laundry services are fully covered.
- Dynamic Pricing & Professional Revenue Management
- Professional Trust Accounting
- Professional Photography & Copywriting
- Targeted Digital Marketing
- Guest Communication
By including all these services and professional resources, our 25% management fee offers homeowners unparalleled value and ensures that your property is always in capable hands-without hidden fees or suprises!
The Shores Team
Experienced, Local, and Dedicated
At Shores Vacation Rentals, our team is guided by the principles of integrity, quality service, and long-term partnerships. We believe in creating a culture of fun and work/life balance for our staff, guests, and homeowners alike, while remaining the local experts you can trust. Here’s what makes our team stand out:
At Shores Vacation Rentals, our team is guided by the principles of integrity, quality service, and long-term partnerships. We believe in creating a culture of fun and work/life balance for our staff, guests, and homeowners alike, while remaining the local experts you can trust. Here’s what makes our team stand out:
Year-Round Local Experts:
- Our dedicated staff are experienced local agents, available 365 days a year to handle every detail of your property management. With deep roots in the South Haven area, we provide the personalized service and local knowledge that only a homegrown team can offer.
Accessible and Approachable:
- Our downtown office is open 6 days a week for in-person support, and our agents are available by phone, text, or email to respond quickly to homeowners and guests alike. An emergency messaging center expedites urgent calls 24/7, ensuring peace of mind whenever you need it.
Highly Trained and Professional Turnover Teams:
- Our Turnover Team consists of in-house staff and professional cleaning services, all trained to Shores’ high standards. Each property is cleaned and inspected after every guest departure, and our Turnover Inspectors provide an additional layer of quality assurance as a second set of eyes. Weekly trash and recycling checks at all properties are performed at no charge.
Comprehensive Property Care:
- From routine maintenance to urgent repairs, our Caretaker Crew responds promptly to both owner and guest concerns. We troubleshoot issues prior to bringing in outside contractors, and all vendors are carefully screened and required to hold liability insurance for your protection. Our maintenance services range from handyman-level fixes to licensed professionals, based on the needs of your property.
Commitment to Excellence and Continued Learning:
- We stay ahead of industry trends through ongoing education. Our team regularly attends industry conferences and webinars, ensuring that we bring the latest strategies and best practices to our homeowners. As active members of the Vacation Rental Managers Association, the Vacation Rentals Housekeeping Association, and the Select Advisory Committee to our software provider, LiveRez, we are well-connected and always evolving.
Dedicated to Homeowner Success:
- Our team’s commitment to building long-term partnerships means we communicate proactively with homeowners, offering seasonal reviews and detailed reports to keep you informed. Whether it’s providing insights on local regulations or helping you plan for the future, we’re here to support your goals and maximize your investment.
Culture and Values: The Shores Difference
At Shores Vacation Rentals, our culture is driven by a reputation for integrity, a focus on quality over quantity, and a commitment to being the local experts. We prioritize building lasting partnerships with homeowners and creating a positive, fun environment for our team, guests, and owners. By providing comprehensive support and services, we offer work/life balance to our staff and peace of mind to our homeowners—so that everyone can enjoy the best of the South Haven lifestyle.
Our partnership with You
Your Success is Our Priority
At Shores Vacation Rentals, we view our relationship with homeowners as a true
partnership. Our primary focus is ensuring that your property is well cared for, your
revenue potential is maximized, and that you have the peace of mind that comes from
working with a trusted, experienced team. From dynamic pricing strategies to
comprehensive guest support, we’re here to make managing your vacation home as
seamless and profitable as possible.
More Thank just Management-A Partnership
We’re more than a property management company. We’re dedicated partners who
invest in building long-term relationships and tailor our services to meet the unique
goals of each homeowner. We believe in transparent communication, proactive
property care, and providing honest, data-driven insights to help you make informed
decisions. Whether your priority is maximizing revenue or creating a legacy property
for your family, we’re here to support your vision.
Why Choose Shores?
With a dedicated local team, unmatched service offerings, and with a 40+ years of reputation built on integrity and excellence, Shores Vacation Rentals provides the personal attention and expertise that sets us apart. Let us handle the details, so you can enjoy the rewards. We look forward to partnering with you and helping your property reach its fullest potential.
