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Featured Vacation Rental

Harbortown Haven

Common Questions about Shores Vacation Rentals

Commonly Asked Questions:

Where do we check in?     You will receive an email 10 days before arrival letting letting you know if you check in at the property or check in at the Shores Office at 300 Kalamazoo St. in downtown South Haven.

When do we check in?
     Normal check in time is between 3 PM and 5 PM Eastern time. Your check in email will give you after hours check in instructions.

What information do we need for check in?     Bring a copy of your check in email. , it is not required for check in unless you made a last minute reservation. We only ask the last name that the reservation is booked under and the property name. Any member of your party can check in for the group.

Why do I need a copy of my reservation?    Your reservation confirmation contains information specific to the property such as door codes, internet access, parking information etc.. 

Can we check in early?
     When available, we offer check in at Noon for a $40 fee. We generally, don't know whether an early check in is possible until two days before your arrival. Please call us then.

What time is check out?
     Check out time is 10 AM sharp Eastern time. The cleaners will arrive promptly.

What do we need to do for check out?
     We make it really simple. Make sure your trash is out, your dishes are clean and lock up. If you checked in at the office, return the keys to the Shores.

Can we check out late?
     Same rules apply as for early check in except that we allow you to stay until 6 pm if possible and we charge 35% of the base rent. Please check with us close to your arrival date and we'll let you know if late check out is possible.

How does payment work?
     We will require payment of half of your reservation total at the time of booking on a credit card. If you would rather pay with check we can use the credit card to hold the reservation while you send a check to us. Your final balance is due 45 days before you arrive and we will automatically charge your credit card for this amount unless you make other arrangements with us.

What if we need to cancel?
     You will lose whatever payment you have made when you cancel. We strongly urge you to purchase our travel insurance to protect yourself in case something comes up and you can't make it.

Do we have to rent for a full week?
     We have many properties that will rent for less than a week, with a three night minimum starting April 1.  Enter the dates your interested in and the website will give you a 3 night price where available.