Common Questions about Shores Vacation Rentals

 
     We have listed below some common questions about renting with us as a quick informative source of information.

    
     Commonly Asked Questions:

Where do we check in?     You will check in at the Shores Office at 300 Kalamazoo St. in downtown South Haven, not at the property.

When do we check in?     Normal check in time is between 3pm and 5pm Eastern time.

What information do we need for check in?     Though you need to bring a copy of your reservation, it is not required for check in unless you made a last minute reservation. We only ask the last name that the reservation is booked under and the property name. Any member of your party can check in for the group.

Why do I need a copy of my reservation?    Your reservation confirmation contains information specific to the property such as door codes, internet access, parking information etc.. 

Can we check in early?     We will allow you to check in at noon if we can accommodate it, the fee is $40. We usually don't know whether an early check in is possible until two days before your arrival. Please call us then.

What time is check out?     Normal check out time is 10am sharp Eastern time.

What do we need to do for check out?     We make it really simple. Make sure your trash is out, your dishes are clean, and return the keys to the Shores office.

Can we check out late?     Same rules apply as for early check in except that we allow you to stay until 6pm if possible and we charge $70. Please check with us close to your arrival date and we'll let you know if late check out is possible.

What do we do if we will be arriving after 5pm?     We have an easy late arrival process if you require that service. Just let us know that you will be late and we will give you the specifics.

How does payment work?     We will require payment of half of your reservation total at the time of booking on a credit card. If you would rather pay with check we can use the credit card to hold the reservation while you send a check to us. Your final balance is due 45 days before you arrive and we will automatically charge your credit card for this amount unless you make other arrangements with us.

What if we need to cancel?     You will lose whatever payment you have made when you cancel. We strongly urge you to purchase our travel insurance to protect yourself in case something comes up and you can't make it.

Do we have to rent for a full week?     We have many properties that will rent for less than a week, with a three night minimum starting April 1.  Enter the dates your interested in and the website will give you a 3 night price where available.