Terms and Conditions

Reservations:

Reservation totals are comprised of the rental fee, damage waiver, cleaning charge, any optional services chosen and the 8% sales and lodging tax.  Any reservation obtained under false pretense will be subject to forfeiture of any and all monies paid, and check-in will not be permitted.

We will not rent to vacationing students or singles under 30 years of age, unless accompanied by an adult guardian or parent.

Responsibility:

The person or persons under whose name the reservation is booked is responsible to stay at the property for the duration of the rental and is responsible for their party and guests abiding by all of the rules set forth in this document. Failure to do this will result in eviction without refund.

Payments:

A deposit of 50% of the rental total is due at the time of booking. The remaining balance is due 30 days prior to your rental date and will be charged to the credit card we have on file unless other arrangements are made prior to the due date.

Cancellations/Refunds:

Cancellations that occur after the deposit has been paid but more than 30 days prior to your arrival date will forfeit the deposit unless we are able to rent the property to another party. Cancellations made within 30 days of your arrival date will result in forfeiture of the entire rental amount, even if the final payment has not been received, unless we are able to rent the property to another party. If we are able to rent the property for a lesser amount you will only forfeit the difference.  Refunds will not be given for early departures.  Refunds will not be provided for inoperable appliances, pools etc. at the rental property.

Insurance

We strongly encourage you to purchase the travel insurance offered to cover qualifying trip cancellation, interruption and delay, medical expense and emergency and more.  For details, visit the Guest Services page on our website.

Changes:

All Shores properties are privately owned and we serve as the leasing agent. Please understand that changing your reservation from one property to another will result in a cancellation of your existing reservation and all stated cancellation policies will apply.

A deposit and a final payment will be required for your new reservation at the new location.

We reserve the right to substitute accommodations when necessary. In these very rare circumstances, you will be given the opportunity to cancel your reservation without penalty.  After your acceptance of the substitute accommodation, normal cancellation policies will apply.

Damages / Damage Waiver:

The damage waiver is required for all reservations and is included in your rental price.  The damage waiver ensures coverage for incidental breakage and damage in the home up to $250 and is non-refundable.  Breakage and damage in excess of $250 will be charged to your credit card and we will send you a copy of bills/ receipts. Negligence, fire damage, malicious destruction and any other damage we feel is outside of the norm are not covered by the damage waiver.

Housekeeping:

Our cleaning team will prepare your rental property and supply some basic supplies including linens , towels,  facial tissue, toilet paper, paper towel, hand and dish soaps ,coffee filters, salt/pepper,  foil, saran wrap, garbage bags, cleaning supplies, and where applicable, laundry soap and dryer sheets.  

Beach towels are not provided at any rental units, so remember to bring your own.

Property bedding, linen and towels are not to be removed from the property or used at the beach or pool.

Please leave the house in an orderly fashion including furniture where you found it. The refrigerator should be emptied and free of spills. Garbage placed in the exterior receptacles provided. Dishes should be washed or rinsed and placed in the dishwasher on the clean cycle Close and lock all windows and doors. If our team finds the property excessively dirty, you will be charged an additional cleaning charge of $50 per hour with a one hour minimum. We offer additional housekeeping services during your stay if arrangements are made prior to your arrival.

Occupancy:

Properties may only be occupied by the number of people stated on the property information sheet unless prior arrangements have been made with the leasing agent. Large parties or gatherings will also need to be discussed with the leasing agent at the time of booking... Occupancy refers to how many people can stay the night and use the amenities on any given day of your rental period. This is a strict policy and the penalty is immediate eviction without refund. In addition, parties, reunions or large gatherings are not allowed unless previously authorized by Shores. If in doubt, please ask. There is a $500 event fee for weddings and other large gatherings at our properties.

Check-in:

You will check in at the Shores office at 300 Kalamazoo St. between 3:00 PM and 5:00 PM Eastern time.

For after hour arrivals, please make arrangements with us in advance.

Please do a thorough inspection of the property upon arrival and report any damage to us within 24 hours

Check-out:

Check out-time is 10:00 AM sharp as we need time to prepare for the next guests. Please respect this. You will return your keys back to the Shores office immediately even if you aren’t leaving town, so we know the property is ready to clean and so you are not charged for a late check-out or lost key. If the cleaning crew arrives and you are still there, you will be charged $50 per hour, one hour minimum, for the time they have to wait.    

Early check-ins and late check-outs

We try to accommodate a Noon check- in and a 6:00 PM check-out when possible. Please check availability with us prior to your arrival.

There is a $50 fee for late check-out.

Lost Keys/Openers:

You will receive two sets of keys and, where applicable, a garage door opener. We charge you $25 for each lost key and $50 for each lost opener. A $50 lock-out fee will be charged if we are called upon to unlock the property when our office is closed.

Phones:

Your rental property may have a phone to be used for local calls only. Please bring a calling card with you for long distance calls. Any long distance charges incurred by the owner will be your responsibility.

Repairs:

Any crucial repairs needed at your rental property will be handled by Shores in a timely manner.

Immediately report them to the Shores office (269) 637 8770 or to our after hour call center (877) 451-0148.

Pets:

Most of our properties do not allow pets. Violators are subject to eviction without refund and additional cleaning charges. Our pet friendly homes charge $50 per pet per stay. If your rental does allow pets, you are responsible for all clean up. Failure to do this will result in additional charges.

Smoking:

All of our properties are non smoking. Please only smoke outside and, where applicable only in designated areas.

Dispose of your smoking remnants responsibly. Failure to do this will result in additional charges, and/or immediate eviction.

Lost and Found:

Shores is not responsible for items left in the property but we do make an effort to collect items at our office and will hold them for thirty days. If you have forgotten something please contact us and we will return it to you. 

Right of Entry:

The owners of the property and the Shores staff may need to enter the property for the purpose of inspection, maintenance, or real estate showings. We will do our best not to disturb you during your stay.

Emergencies:

Call 911 first if you have a medical, fire, or police emergency.

If you have an emergency call the Shores office (269) 637-8770 during business hours; Monday - Saturday in season and Monday - Friday off season to report the problem. After hours, call our answering service at (877) 451-0148. In an emergency, they will contact our on-call staff. Otherwise they will leave us a message and we will respond the next morning.

The Legal Stuff:

The renter acknowledges that Shores of South Haven, property owners, and employees can not be held responsible regardless of fault, for any accident, loss, damage, or injury suffered by the renter, members of their party or any other guests which renter or their party have allowed access to the property, regardless if said loss is a result directly or indirectly from acts of God, danger incident to any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission on any airline.

Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management, and reservations of the property and to release and hold harmless it’s owners and representatives for any loss or damage to personal property or for any injury and/or death.

We do our best to accurately publish our rental information and pricing, however, errors occasionally happen. We are constantly working to maintain and improve the operations at Shores Vacation Rentals, thereby enhancing the satisfaction of our renters. We also have a duty to the respective owners of the properties we offer. Therefore, we must abide by certain parameters, including authorized pricing, regardless of erroneous discrepancies that may occur. Thank you for your business and we look forward to seeing you soon.