Terms and Conditions
Shores Vacation Rentals - Guest Terms and Conditions
*Please note arrivals / departures are only on Friday-Friday, Saturday-Saturday or Sunday- Sunday in the summer season.
makesure you have verified your selected arrival date matches the restriction set on the property page*
CHECK-IN/CHECK-OUT PROCEDURES:
Unless otherwise noted our properties are now direct check-in. We need a signed copy of this Agreement and payment in full prior to your arrival. Access codes are generated and sent at check-in time. Please plan your arrival and check-in time accordingly.
CHECK-IN AT 3PM EST:
Unless you have arranged and paid for an early check-in, check-in is at 3PM EST. Neither housekeepers nor inspectors will allow early entry for any reason and are to inform Shores of any attempt. This is for the safety of you and our staff.
CHECK-OUT AT 10AM EST:
Unless you have arranged and paid for late check-out, all persons and personal items must be out by 10 AM EST. This is for the safety of you and our staff. Housekeepers will enter and begin cleaning promptly at 10AM EST. There is a $100 per hour fee, one hour minimum, if you or your items are in the property after 10AM EST.
CANCELLATION & REFUND POLICIES:
If you made your reservation on Airbnb or VRBO the policy stated on those sites supersedes this policy.
• A 50% deposit is taken Immediately when the reservation is processed.
• Free cancellations within 24 hours of booking for reservations.
• A $300 per unit handling fee will be charged on cancellations made prior to arrival.
• Cancellation 60+ days prior to the check-in date: 97% of the rental amount is refunded.
• Cancellation less than 60 days prior to the check-in date: No refund is offered
• There are no refunds for early departures, delayed arrivals, inclement weather, construction, or reduction in the number of nights reserved for any reason. We highly recommend that guests consider Trip cancellation insurance.
CHANGES/SUBSTITUTIONS:
Shores Vacation Rentals manages privately owned properties. Reservations can not be transferred from one property to another. Shores does reserve the right to substitute comparable properties when necessary. In these rare cases, you will be given the opportunity to either cancel your reservation without penalty or accept the alternate property at its standard price and standard cancellation policy.
TRAVEL INSURANCE:
Life is unpredictable. We strongly encourage you to purchase travel insurance through our partner Generali to cover qualifying, non-voluntary trip cancelation, interruption or delay, medical expenses, emergency assistance and more. Unfortunately, we cannot sell insurance to residents of Hawaii, Pennsylvania and New York states.
Details are available on our website under https://www.shoresvacationrentals.com/travel-insurance.htm
GUEST RENTAL AGREEMENT:
Your confirmation email will have a link to the Guest Rental Agreement. This must be complete for each reservation, by both first time and returning guests. Check-in information and access to the property will not be given unless we receive your completed form
OCCUPANCY/CAPACITY:
Please list all occupants who will be staying at the Property during your dates of stay. Please include the ages of all minor children. The number of occupants shall not exceed the capacity of the house listed on the first page of this Agreement.
The maximum number of sleeping guests per accommodation is based on the individual accommodation’s ability to comfortably and safely house our guests. If the maximum occupancy is exceeded, you may be asked to vacate the property and forfeit any rental payments. Parties, weddings or gatherings that violate this provision and are not pre-approved in writing by Shores Vacation Rentals may result in immediate eviction and forfeiture of remaining pre-paid rents. Additional guests beyond the permitted occupancy on the property at any time must be approved in writing by the Manager.
EXTERNAL SECURITY AND ELECTRONIC MONITORING:
Our accommodations may be monitored by video electronic surveillance on the exterior of the house for guest security and to ensure that local law and the rules of the community are respected. You acknowledge that the Accommodation may be under 24-hour exterior surveillance and security monitoring, subject to and in compliance with relevant privacy laws.
SMOKING:
All our properties are non-smoking properties. Violators are subject to immediate eviction and additional cleaning charges, at a minimum of $500.00. When allowed, smoke outside, away from the premises or in designated areas. Dispose of your smoking remnants responsibly. Failure to do so will result in an additional cleaning charge.
PETS:
Pets are not allowed at any time, except at properties specifically noted as dog friendly. Violators are subject to eviction without refund and responsible for additional cleaning charges, at a minimum of $500.00.
Where dogs are permitted, there is a $150.00 fee per dog per reservation. You are responsible for all clean up in the yard or indoors if needed. Failure to clean up will result in additional charges.
TRASH REMOVAL:
Trash pickup is noted in your check in package. Please bag and tie all trash. Remember to close and latch the lids of cans to prevent animals from getting in.
RENTER/PARTIES/NOISE:
The renter must supervise their Renter(s) while on the premises. Noise in the Property must be kept to a reasonable level as not to cause a disturbance to the neighbors or general public. In no event may the maximum occupancy (as listed on this agreement) be exceeded without written consent.
DAMAGE POLICY:
Guests are responsible for the property, its contents, and themselves during occupancy. Guests must lock windows and doors securely when not on the premises. Rearranging the furniture or removing any items from the unit is prohibited. After Check-Out, the Manager will inspect the unit for damage, missing items, and abnormally dirty appearance. During that inspection, if the Manager determines that damage is present, items are missing, or the unit is abnormally dirty, the Manager will repair the damage, replace the missing items, and/or perform a deep clean of the unit at renter’s expense.
Renter authorizes Manager to charge the credit card on file to reimburse the Manager for any such expenses.
Guest hereby acknowledges and grants specific permission to Property Manager to enter premises at any time for inspection purposes should Property Manager reasonably believe that Guest's party is causing or has caused any damage to Rental Property or is otherwise
violating the rules and regulations as set forth in this agreement. Guest further agrees to grant Property Manager access to Rental Property for purposes of maintenance and repair.
AUTHORIZED ACCESS:
Persons authorized by Owner or Agent shall have the right to access the Property during rental to make repairs, inspections, or property maintenance. Renters may not turn away lawn care, pool/spa maintenance persons, or any individual who helps maintain property quality.
DISPUTES:
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Michigan. Any dispute or action filed relating to this Agreement shall be instituted and prosecuted in the General Court of Justice within the State of Michigan. Renter, by execution of this Agreement, specifically consent to such jurisdiction and venue and to the extraterritorial service of process should such service become necessary.
CREDIT CARD AUTHORIZATION:
Renter hereby authorizes Agent to charge all deposits, fees, costs and charges arising under this Agreement to the Renter’s credit card provided to Agent. The reversal of any charges to Renter’s credit card arising under this Agreement shall constitute a breach of this Agreement by Renter.
CAUSE FOR EVICTION AND IMMEDIATE FORFEITURE OF RENT:
Agent is authorized through its contract with the Owner to rent to Family Groups Only. Renter must be at least 25 years of age. Cause for eviction and immediate forfeiture of rent includes, but is not limited to, the following: subletting or assigning this Agreement; activity constituting a nuisance which is offensive or disruptive; bringing pets into premises of non-pet friendly properties, without written permission; numbers in excess of occupancy rate; destruction of Property; illegal use of Property or conduct of illegal activities on the Property.
INDEMNIFICATION, WAIVER, AND RELEASE:
Renter shall indemnify, defend and hold harmless the owner of the Property and Agent (the “Released Parties”) from any and all liability for costs, expenses, claims, disputes, litigation, judgments, and attorney fees resulting from loss, damage, or injury the Property, to Renter, Renter’s Renters or licensees, or their personal property arising out of the Renter or the Renter’s Renters, invitees and licenses occupancy or use of the Property. If there is more than one Renter, all Renters are jointly and severally liable under this Agreement. Any personal injury or illnesses of any nature, severity or kind, occurring to Renter/Renters/or Renter’s invitees while staying at the Property, are not the responsibility of Agent. It is expressly understood and agreed that Agent has no liability, responsibility or accountability for any physical or psychological injury that may occur as a result of this Agreement. This waiver and release is intended to be a full and complete waiver and release of the Released Parties from any and all present or future claims.
A Few Reminders Before Checking-out :
Before departing, please wash all dishes or have the last load running in the dishwasher. Clean the grill. Empty the refrigerator, take out the trash and recycling. It is important to leave the property as you found it with furniture returned to its original location. Secure all windows and doors. If you have keys or garage door openers, please return them to their original location.
If the property needs additional cleaning, Guest will be entitled for additional charges.
Housekeeping:
Your rental property will be supplied with: bed linens, bath and kitchen towels, toilet paper, facial tissue, paper towel, hand and dish soaps, coffee filters, salt & pepper, foil, garbage bags, and where applicable: dishwasher soap, laundry soap and dryer sheets. We provide only a starter kit. We also provide one washcloth and one bath towel per person and two hand towels per bath.
Generally beach towels are not provided at any rental unit, so remember to bring your own.
Linens, bedding and towels are not to be removed from the property for use at the beach or pool, for picnicking or any other use. Use of additional linens and/or towels found at the property may result in additional charges.
Lost Keys, Passes, Openers / Lock Outs:
Where applicable, door keys, a garage door opener, a pool key, beach passes and beach tram key will be provided. We charge $25 for each lost house key, $50 for each lost opener, beach pass and pool key and $250 for each lost beach tram key. There is a $50 charge to unlock a property when our office is closed.
TV / Internet:
TV use is limited to channels or streaming services available without additional fees. Phones are for local calls only, unless noted otherwise in the property information. Violators will be charged up to $50 in administration fees in addition to any service charges.
Emergencies / Problems and Repairs:
Call 911 first for medical, fire and police emergencies. Crucial after hour problems should be reported to our call center (877) 451-0148. The answering service will contact the agent on call who will respond promptly.
Non-emergency problems should be reported to Shores at (269) 637-8770. Leave a voicemail if we don’t answer and we will respond in a timely manner. Messages are checked regularly throughout the day and on weekends and holidays. We report cable and internet outages to the provider.
Fireworks:
Fireworks are prohibited at all properties. Violators are subject to eviction without refund.
Lost and Found:
Shores is not responsible for items left in the property. We collect found items at our office where they are held for thirty days before donation to a local charity. If you believe you have left something behind, contact us to see if it has been found and arrange its return for the cost of postage.
The Legal Stuff:
The renter acknowledges that Shores of South Haven, property owners, and their agents cannot be held responsible, regardless of fault, for any accident, loss, damage, illness or injury suffered by the renter, members of their party or any other guests which the renter or their party have allowed access to the property, regardless if said loss results, directly or indirectly, from acts of God, danger incident to any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission on any airline. Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management, and reservations of the property and to release and hold harmless its owners and representatives for any loss or damage to personal property or for any injury, illness and/or death.
We do our best to accurately publish our rental information and pricing, however, errors occasionally happen. We constantly work to maintain and improve the operations at Shores Vacation Rentals to enhance the satisfaction of our renters. We do however have a duty to the owners of the properties we offer. Therefore, we must abide by certain parameters, including authorized pricing, regardless of erroneous discrepancies that may occur. We reserve the right to correct pricing, change dates or cancel reservations due to publication errors.
Thank you for choosing Shores Vacation Rentals! We look forward to seeing you soon.