Terms and Conditions

Shores Vacation Rentals Guest Terms and Conditions

These are the Guest Terms and Conditions for Shores Vacation Rentals. Please read them thoroughly as you are responsible for all information within. Receipt of your rental deposit will be considered your agreement to all terms and conditions. Any cost incurred by Shores due to violations will be charged to the credit card on file.

Check-in

Check-in at the Shores office at 300 Kalamazoo St. South Haven, MI 49090 between 3:00 PM and 5:00 PM Eastern time. For driving directions, use this link and click on Larger Map.

http://www.shoresvacationrentals.com/driving-directions.asp

After-hours check-in is available. Contact us, as far in advance as possible, for information.

Check-out

Check out is 10:00 AM sharp. Immediately return keys to Shores so you are not charged for late check-out or lost keys. If the cleaning crew arrives and you are still there, you will be charged $50 per hour, one hour minimum, for the time they have to work around you or wait.

Please leave the property in an orderly fashion. Empty the refrigerator, take out the trash and recycling and wash dishes or start the dishwasher. Return furniture to its proper place. Close and lock all the windows and doors.

If the property is left excessively dirty, additional cleaning will be charged at $50 per hour with a one hour minimum. We offer additional housekeeping services during your stay. Contact us before your arrival for details and pricing.

Early check-ins / Late check-outs

Whenever possible, we try to accommodate early check-in (Noon for $40) and late check-out (6:00 PM for $70).

Cancellation / Refund Policy

If you cancel more than 45 days prior to your arrival date, you forfeit your deposit.

If you cancel within 45 days of your arrival date, you forfeit the entire rental amount, even if the final payment has not been received.

Only if we are able to rebook the property to another party will you receive any refund. All refunds will be less a $100 rebooking charge, less the cost of any un-booked dates and less any discounts given in order to the rebook the property. There are no refunds for early departures.  Refunds will not be provided for inoperable equipment at the rental property.

Insurance

Life is unpredictable. We strongly encourage you to purchase travel insurance through our partner CSA to cover qualifying, non-voluntary trip cancellation, interruption or delay, medical expenses, emergency assistance and more.  Details are available on our website under Guest Services.

Reservations

The person or person under whose name the reservation is booked must be 30 years of age. We do not rent to vacationing students or singles under 30 years of age.

Reservations obtained under false pretense will be subject to forfeiture of any and all monies paid, refusal to allow check-in or immediate eviction upon discovery.

Responsibility

The person or persons under whose name the reservation is booked must stay at the property for the duration of the rental. They are responsible for ensuring that their party and their visitors abide by all of the rules set forth in this document, reservation confirmation and posted at the property. Failure to do so will result in eviction without refund.

Payments

A deposit of 50% of the rental total is due at the time of booking. The remaining balance is due 45 days prior to your arrival date. You agree that we may charge the credit card on that date, unless other arrangements have been made previously.

Changes / Substitution

All Shores properties are privately owned. Reservations cannot be transferred from one property to another. Shores reserves the right to substitute properties when necessary. In these rare cases, you will be given the opportunity to either cancel your reservation without penalty or accept the alternate property at its standard price and standard cancellation policy.

Damages / Damage Waiver

A non-refundable damage waiver is required and included on each reservation ensuring coverage for accidental breakage and damage at the property up to $300.  Breakage and damage in excess of $300 will be charged to the credit card on file. Negligence, fire damage, water damage, malicious destruction and any other damage we deem to be abnormal are not covered by the damage waiver.

Housekeeping

Housekeeping will prepare your rental property and supply some basic supplies including bed linens, towels,  toilet paper, facial tissue, paper towel, hand and dish soaps, coffee filters, foil, saran wrap, garbage bags, cleaning supplies, and where applicable, dishwasher soap, laundry soap and dryer sheets. We provide one washcloth and bath towel per person.

Beach towels are not provided at any rental unit, so remember to bring your own.

Linens, bedding and towels are not to be removed from the property for use at the beach or pool, for picnicking or any other use.

Occupancy

The Maximum Occupancy listed for the property may not be exceeded without prior arrangement with Shores. Occupancy is the number of people can stay the night and use the amenities during the day. This is a strict policy and the penalty is immediate eviction without refund. Parties, reunions or large gatherings are not allowed unless authorized by Shores. When in doubt, please ask. There is a $500 event fee for weddings and other large gatherings at our properties.

Lost Keys / Lock Outs

You will receive two sets of house keys and, where applicable, a garage door opener, beach pass and pool key. We charge $25 for each lost house key and $50 for each lost opener, beach pass and pool key. The charge is $50 to unlock a property when our office is closed.

Phones / Cable

Phones are for local calls only, unless noted otherwise in the property information. Cable use is limited to channels available without additional fees. Violations will be charged up to $50 in administration fees in addition to any service charges.

Emergencies / Problems and Repairs

Call 911 first for medical, fire and police emergencies.

Only crucial after hour problems should be reported to our call center (877) 451-0148. They will contact the agent on call.

Non-emergency problems should be reported to the Shores office (269) 637-8770. Leave a voice mail if we don’t answer and we will respond in a timely manner. Voice mail is checked regularly throughout the day and on weekends and holidays. We will respond promptly. We report cable and internet outages to the provider.

Dogs

Dogs are allowed at a very few of our properties. There is a $50 fee per dog per reservation.

You are responsible for all clean up. Failure to clean up will result in additional charges.

No other pets are allowed at any of our properties. Violators are subject to eviction without refund and any additional cleaning charges.

Smoking

All of our properties are non-smoking. Violators are subject to immediate eviction, forfeiture of all monies and additional cleanings charges, which can be quite substantial. Please smoke outside and, only in designated areas. Dispose of your smoking remnants responsibly. Failure to do this will result in additional cleaning charge. 

Lost and Found

Shores is not responsible for items left in the property. We make an effort to collect items at our office and will hold them for thirty days. If you have forgotten something, contact us to see if it has been found and arrange its return. 

Right of Entry

Property owners and Shores staff may need to enter the property for the purpose of inspection or maintenance. We will do our best not to disturb you. If the property is for sale, we will allow one real estate showing during your stay and will give you 24 hour notice of the showing date and schedule. Showings are generally within a one hour time window.  If we do not speak to you directly, we will leave the schedule on your voice mail. You can either be at the property during the showing or not, it is up to you. We ask that you tidy up the property beforehand.

The Legal Stuff

The renter acknowledges that Shores of South Haven, property owners, and their agents cannot be held responsible, regardless of fault, for any accident, loss, damage, or injury suffered by the renter, members of their party or any other guests which renter or their party have allowed access to the property, regardless if said loss results, directly or indirectly, from acts of God, danger incident to any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission on any airline. Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management, and reservations of the property and to release and hold harmless it’s owners and representatives for any loss or damage to personal property or for any injury and/or death.

We do our best to accurately publish our rental information and pricing, however, errors occasionally happen. We constantly work to maintain and improve the operations at Shores Vacation Rentals to enhance the satisfaction of our renters. We do have a duty to the owners of the properties we offer. Therefore, we must abide by certain parameters, including authorized pricing, regardless of erroneous discrepancies that may occur. We reserve the right to correct pricing, change dates or cancel reservations due to publication errors.

Thank you for your business. We look forward to seeing you soon.

Revised 10/12/2011