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Terms and Conditions

* Guest Terms and Conditions *

These are the Guest Terms and Conditions for Shores Vacation Rentals. Please read them thoroughly as you are responsible for all information within. Receipt of your rental deposit will be considered your agreement to all terms and conditions. Any cost incurred by Shores due to violations will be charged to the credit card on file.

Guest Information Form

A completed Guest Information Form is required for each reservation in order to receive check-in instructions and access to the property. Your Reservation Confirmation will have a link to the form. 


Check-in is at 3:00 PM Eastern time unless you have arranged and paid for an early check-in. Cleaners and inspector will not allow early entry for any reason and are to inform Shores of any attempt.

   You will receive an email 10 days before arrival with property specific information, such as              Wi-Fi passwords and where to check in. Please print this and bring it with you.

 Keyless Entry Property:

You will be provided with the door code in your arrival email.  The code will not be active until 3 PM Eastern time.

Keyed Property:

Check-in will be at our office at 300 Kalamazoo St.  Keys are not given out before 3 PM Eastern time. If you plan to arrive after 5 PM Eastern time, or are delayed, call (269) 637-8770 for arrangements.

Use this this link and click on Larger Map for directions to our office.


Checkout by 10:00 AM Eastern time unless you have arranged and paid for late checkout. The checkout list below must be complete and all persons and personal items must be removed by 10:00 AM. Cleaners will enter and begin cleaning at 10 AM.

There is a $300 per hour fee, one hour minimum, for any time you are in the property after 10 AM

Empty the refrigerator, take out the trash and recycling and wash dishes or start the dishwasher. We will attend to the beds and laundry. Leave the property as you found it with furniture returned to its proper place. Close and lock all the windows and doors.

If you have keys, return them promptly to our office. Should you leave before the office is open, slide the keys through our front door mail slot.

When a property is left excessively dirty, additional cleaning will be charged at $50 per hour with a one hour minimum. If you would like additional housekeeping services during your stay, contact us before your arrival for details and pricing.

  Early check-ins / Late check-outs

We try to accommodate Noon check-in and 6:00 PM checkout on days when there is no guest turnover.

Early check-in is 20% of the daily rent ($40 minimum), Late checkout is 35% of the daily rent ($70.00 minimum).

 Cancellation / Refund Policy

  If you cancel more than 45 days prior to your arrival date, you forfeit your deposit.

  If you cancel within 45 days of your arrival date, you forfeit the entire rental amount, even if the final payment has not been received.

  Only if we are able to rebook the property to another party will you receive a refund. Refunds will be less a $100 rebooking charge, less the cost of any un-booked days and less any discounts given in order to the rebook the property. There are no refunds for early departures.  Refunds will not be provided for inoperable equipment at the rental property.


Life is unpredictable. We strongly encourage you to purchase travel insurance through our partner CSA to cover qualifying, non-voluntary trip cancellation, interruption or delay, medical expenses, emergency assistance and more.  Details are available on our website under Travel Insurance.


The person or person under whose name the reservation is booked must be 30 years of age. We do not rent to vacationing students or singles under 30 years of age.

Reservations obtained under false pretense are subject to forfeiture of any and all monies paid, refusal to allow check-in or immediate eviction upon discovery.


The person or persons under whose name the reservation is booked must reside at the property for the duration of the rental. They are responsible for ensuring that their party and their visitors abide by all of the rules set forth in this document, in the reservation confirmation and those posted at the property. Failure to do so will result in eviction without refund.


50% of the rental total is due at the time of booking. The remaining balance is due 45 days prior to your arrival. You will receive an email reminder a week before hand. You agree that we may charge the credit card 45 days before arrival, unless other arrangements have been made previously.                                                                                                                                        

Changes / Substitution

Shores properties are privately owned. Reservations cannot be transferred from one property to another. Shores reserves the right to substitute properties when necessary. In these rare cases, you will be given the opportunity to either cancel your reservation without penalty or accept the alternate property at its standard price and standard cancellation policy.

 Damages / Damage Waiver

Non-refundable damage insurance is required and included on each reservation ensuring coverage for accidental breakage and damage at the property up to $300.  Breakage and damage in excess of $300 will be charged to the credit card on file. Negligence, fire damage, water damage, malicious destruction and any other damage we deem to be abnormal are not covered by the damage waiver.


Your rental property will be supplied with: bed linens, towels, toilet paper, facial tissue, paper towel, hand and dish soaps, coffee filters, foil, saran wrap, garbage bags, and where applicable: dishwasher soap, laundry soap and dryer sheets. We provide one washcloth and one bath towel per person and two hand towels per bath.


Beach towels are not provided at any rental unit, so remember to bring your own.

Linens, bedding and towels are not to be removed from the property for use at the beach or pool, for picnicking or any other use. Use of additional linens and/or towels found at the property may result in additional charges.


The Maximum Occupancy listed for the property may not be exceeded without prior arrangement with Shores. Occupancy is the number of people who stay the night and use the amenities during the day. This is a strict policy and the penalty is immediate eviction without refund. Parties, reunions or large gatherings are not allowed unless authorized by Shores. When in doubt, please ask. There is a $500 event fee for weddings and other large gatherings at our properties.

 Lost Keys / Lock Outs

You will receive either a keyless entry door code or two sets of house keys. Where applicable, a garage door opener, beach pass and pool key will be provided. We charge $25 for each lost house key and $50 for each lost opener, beach pass and pool key. The charge is $50 to unlock a property when our office is closed.

Phones / Cable

Phones are for local calls only, unless noted otherwise in the property information. Cable use is limited to channels available without additional fees. Violations will be charged up to $50 in administration fees in addition to any service charges.

Emergencies / Problems and Repairs

Call 911 first for medical, fire and police emergencies.

Only crucial after hour problems should be reported to our call center (877) 451-0148. They will contact the agent on call.

Report non-emergency problems to Shores.  (269) 637-8770. Leave a voice mail if we dont answer and we will respond in a timely manner. Voice mail is checked regularly throughout the day and on weekends and holidays. We will respond promptly. We report cable and internet outages to the provider.


Dogs are allowed at a very few of our properties and they are clearly labeled. There is an additional $50 fee per dog per reservation. You are responsible for all clean up. Failure to clean up will result in additional charges. No other pets are allowed at any of our properties.

Dogs may not be brought to a property unless it is labeled Dog Friendly. Violators are subject to eviction without refund and will be charged a minimum $300 fee for additional cleaning.


All of our properties are non-smoking. Violators are subject to immediate eviction, forfeiture of all monies and additional cleanings charges, which can be quite substantial. Please smoke outside and, only in designated areas. Dispose of your smoking remnants responsibly. Failure to do this will result in an additional cleaning charge. 

 Lost and Found

Shores is not responsible for items left in the property. We make an effort to collect items at our office and will hold them for thirty days. If you have forgotten something, contact us to see if it has been found and arrange its return. 

 Right of Entry

Property owners and Shores staff may need to enter the property for the purpose of inspection or maintenance. We will do our best not to disturb you.

If the property is for sale, we will allow one real estate showing during your stay and will give you 24 hour notice of the showing date and schedule. Showings are generally within a one hour time window.  If we do not speak to you directly, we will leave the schedule on your voice mail. You can either be at the property during the showing or not, it is up to you. We ask that you tidy up the property beforehand.

 The Legal Stuff

The renter acknowledges that Shores of South Haven, property owners, and their agents cannot be held responsible, regardless of fault, for any accident, loss, damage, or injury suffered by the renter, members of their party or any other guests which renter or their party have allowed access to the property, regardless if said loss results, directly or indirectly, from acts of God, danger incident to any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission on any airline. Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management, and reservations of the property and to release and hold harmless its owners and representatives for any loss or damage to personal property or for any injury and/or death.

 We do our best to accurately publish our rental information and pricing, however, errors occasionally happen. We constantly work to maintain and improve the operations at Shores Vacation Rentals to enhance the satisfaction of our renters. We do have a duty to the owners of the properties we offer. Therefore, we must abide by certain parameters, including authorized pricing, regardless of erroneous discrepancies that may occur. We reserve the right to correct pricing, change dates or cancel reservations due to publication errors. 

Thank you for your business. We look forward to seeing you soon.

 Revised 11/12/2013